At LVLUP GAMES we love games because they can bring people together. While we hope every game you purchase with us will help enrich you and your loved ones' lives, you may have second thoughts about your purchase after you leave the store.
We will gladly accept returns or exchanges on any item(s) within 30 days of purchase.
In order for an eligible return:
Returns can only be processed back onto the original form of payment. Store credit may be granted where the original tender is no longer valid.
We may refuse a return or exchange if:
To return or exchange eligible items at a store, please bring the items and proof of purchase within 30 days to the store where the purchase originated.
Undamaged, unopened orders must be returned by mail within 30 days of receiving it.
Return shipping costs are the sole responsibility of the customer unless filing for a claim with the shipping company for transit damage, or an order was fulfilled incorrectly.
To return items by mail, please:
Once the order has been received and approved, please allow 5-15 business days for the refund to appear on your original form of payment.
Pre-orders and backorders are eligible for cancellation anytime up until pick-up, delivery, or shipment.
For efficient service, please provide your email receipt or order number. Cancellations can only be processed back onto the original form of payment. Store credit may be granted where the original tender is no longer valid.